Elliott Insurance Brokers is part of the largest insurance broker network in Australia and New Zealand, the Steadfast Group. Read more about Steadfast below.

Steadfast Group is the largest general insurance broker network in Australasia.

Comprised of over 300 brokerages spread across more than 700 offices, the Steadfast Group generated over $6.1 billion in sales in FY15. This scale gives Steadfast flexibility and influence when negotiating with major insurers on behalf of Steadfast brokers and results in us being able to provide our customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice.

As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.

Strength

A fundamental strength of Steadfast is the power of our strategic partnerships, which include some of the world's leading insurance providers.

Steadfast's size gives them enormous buying power, flexibility and influence when negotiating with insurers, enabling them to provide brokers and their clients access to a broad choice of insurance products, exclusively built policies and unique claims escalation process.

Steadfast has genuine relationships with a significant number of selected insurers, underwriters and specialist providers in Australia and New Zealand. This association has secured Steadfast a place at the negotiating table where all parties benefit from listening and being influenced by the requirements of the group.
Their solid reputation and size provides Steadfast with opportunities and access to international risk appetite and business placement and as an industry leader; influence and implement standards through our affiliation with ACORD - Asia/Pacific region.

Steadfast

Exist to elevate the professionalism of all Steadfast brokers using the networks sale and strength to develop leading support services.

Access to these services and support systems is what gives the brokers a competitive edge in an ever changing market. Clients receive current, local knowledge and experience, backed by the insight and support of Steadfast.

Steadfast services available to all brokers in the network include:

Exclusive policy wordings
Steadfast Network Brokers have the benefit of exclusive Steadfast-negotiated policy wordings, which provide access to policies that offer broader coverage than the standard product offerings of the major insurers and underwriting agencies.

Market access
Steadfast has solid relationships with a significant number of carefully selected insurers, underwriters and specialist insurance providers - referred to as our Strategic Partners. Steadfast Network Brokers have access to our Strategic Partners and hence an extensive market of product and service providers.

Claims
Triage claims is a review and appeal process for refused claims and other claims related issues, including:
  • Poor service from insurers or underwriting agencies
  • Poor service from loss adjusters
  • Claims that may lead to potential Erato issues
  • Policy coverage and interpretation issues

When a broker reports a claim issue, Steadfast work with them and their client to prepare an exhaustive and well-evidenced submission which they can take to the insurer for review. Unique to Steadfast Triage Claims is an opportunity to express the consumer's perspective directly to key claims decision makers, giving Steadfast clients a significant edge in achieving positive claims outcomes.

Collective negotiating
Steadfast negotiate with insurers, underwriting agencies and premium funders on behalf of the Steadfast Network. As a result, Steadfast Network Brokers are able to offer products with pricing and terms more favourable than could be achieved by the brokers negotiating individually.
Helplines
Steadfast's dedicated helplines are an essential part of the ongoing support they provide to their broker network. They have access to advice from specialists in the areas of:
  • Compliance
  • Contractual Liability
  • Human Resources and Industrial Relations
  • Legal Advice
  • Technical Assistance

Steadfast Triage
Steadfast Triage is a managed escalation process designed to support brokers in areas impacting client interaction and business relationships including claims, ethics and placement issues. Working closely with the brokers, they help to clarify the facts of the situation, apply established standards of best practice and assist with the resolution of disputes involving customers, insurers and other brokers.

Discounted Goods and Services
We have access to a range of discounted goods and services through Steadfast's extensive network of selected referral partners including insurance service providers and business service providers.

Steadfast donates to charitable causes each financial year.

Since Steadfast was founded, our brokers and Strategic Partners have consistently demonstrated their generosity and commitment to supporting the communities in which they live and work. As a result, Steadfast has always been a substantial contributor to charity, typically donating around 1% of our net profit after tax to charitable causes each financial year.

Steadfast Foundation makes grants to charitable organisations in Australia and globally which advance knowledge and benefit the community in the area of the arts, community well-being, education, environment, health science and medical research.

Over the last eight years, Steadfast Group Limited and the Steadfast Foundation have contributed almost $2.3 million to charities.

As well as the ongoing activities of the Steadfast Foundation, our brokers help to raise funds for a local charity based near the location of the annual Steadfast Convention. In 2014, Steadfast Convention attendees donated more than $165,000 to Kids with Cancer, who support children and families impacted by cancer.

Steadfast thanks it's brokers and Strategic Partners for their continued generosity.

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